As part of TPS Group of Companies (TPS) commitment to accessibility, this multi-year Accessibility Plan has been developed outlining the company’s strategy and actions that have, and will be, implemented to prevent and remove barriers from its workplace, and to improve opportunities for persons with disabilities. This multi-year Accessibility Plan outlines the steps TPS is taking to meet its requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and focuses on TPS’ initiatives in respect to of the AODA’s Accessibility Standards in making Ontario an accessible province for all Ontarians.

Customer Services
TPS is committed to excellent in serving all customers including people with disabilities.
TPS complied with the AODA’s Customer Service Standard with the following initiatives that have been implemented, and are ongoing:

  • An accessibility policy was put in place so TPS employees, volunteers and customers can know what to expect.
  • TPS staff and volunteers are trained to serve customers of all abilities.
  • A record of accessibility training provided by TPS is maintained.
  • Service animals and support persons are welcomed on TPS premises.
  • Accessible ways for people to provide feedback on how TPS provides goods and services to people with disabilities has been made available.

Information and Communications
TPS currently provides accessible formats and communication supports for persons with disabilities, upon request. TPS provides notice to the public of this availability and consults with the person making such a request to determine the suitability of an
accessible format or communication support.

Also, TPS’ internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at level AA except where this is impracticable.

Policies and Training
TPS has and will continue to implement policies and initiatives in accordance with the AODA by taking the following steps:

  • Implementing policies outlining TPS’ commitment to accessibility.
  • Providing training to TPS employees and volunteers on accessibility and human rights
    legislation, as it pertains to people with disabilities.

In accordance with the AODA’s Employment Standards, TPS has implemented the following initiatives:

  • Ensure TPS employment processes for hiring, retention and career development are
  • Document TPS’ processes for developing individual accommodation plans and
    return-to-work plans.
  • Provide individualized workplace emergency response information to employees
    who have a disability where TPS is aware of the need for accommodation.

Accessibility Plan Review
This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years. The current Accessibility Plan will be reviewed and updated as appropriate.

TPS will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities and will respond to feedback promptly. TPS submitted its accessibility compliance report confirming compliance with its
accessible obligations as of June 25th, 2021.

For more information on this Accessibility Plan, please contact:

Mandy MacLeod, Human Resources Manager
(705) 682-3362
98 Fielding Road
Lively, ON
P3Y 1L5

Upon request, a copy of this Accessibility Plan will be provided in an accessible format free of charge.